SLA Service

✔ Installation Service
✔ Server Migration Support

✖ Reinstallation
✖ Password Reset
✖ Operating System Updates
✖ Service Monitoring
✖ PING-based Server Monitoring
✖ Control Panel Support
✖ Control Panel Reinstallation
✖ Package Installation Support
✖ Service Optimization
✖ Malware Scanning
✖ Attack Detection
✖ Software-based Firewall
✖ Email Issues
✖ Spam / Anti-Spam Support
✖ System Resource & Log Monitoring
✖ Periodic Updates

⏱ Support Ticket Response Time — Within 24 Hours Maximum

✔ Installation Service
✔ Server Migration Support
✔ 1 Reinstallation
✔ Password Reset
✔ OS Update
✔ Service Check
✔ Server Monitoring via PING

✖ Control Panel Support
✖ Control Panel Reinstallation
✖ Package Installation Support
✖ Service Optimization
✖ Malware Scan
✖ Attack Detection
✖ Software Firewall
✖ Email Issues
✖ Spam / Anti-Spam Support
✖ System Resource and Log Monitoring
✖ Periodic Updates

⏱ Support Ticket Response Time — Maximum 8 Hours

✔ Installation Service
✔ Server Migration Support
✔ 1 Reinstallation
✔ Password Reset
✔ OS Update
✔ Service Check
✔ Server Monitoring via PING
✔ Control Panel Support
✔ Control Panel Reinstallation
✔ Package Installation Support
✔ Standard Service Optimization
✔ Malware Scan
✔ Attack Detection
✔ Software Firewall

✖ Email Issues
✖ Spam / Anti-Spam Support
✖ System Resource and Log Monitoring
✖ Periodic Updates

⏱ Support Ticket Response Time — Maximum 4 Hours

✔ Installation Service
✔ Server Migration Support
✔ 2 Reinstallations
✔ Password Reset
✔ OS Update
✔ Service Check
✔ Server Monitoring via PING
✔ Control Panel Support
✔ Control Panel Reinstallation
✔ Package Installation Support
✔ Standard Service Optimization
✔ Malware Scan
✔ Attack Detection
✔ Software Firewall
✔ Email Issues
✔ Spam / Anti-Spam Support
✔ System Resource and Log Monitoring
✔ Periodic Updates


⏱ Support Ticket Response Time — Maximum 1 Hour